Stuck? We'll un-stick you.
Whether the app is acting up, you can't find your waitlist spot, or you want your data wiped — pick the right lane below and we'll sort it out. Real humans, no ticket-number maze.
Pick your lane
App issue or bug
Crashes, blank screens, recommendations not loading, or anything that just feels broken.
Report a bug →Waitlist & invites
Lost your queue position, never got the invite mail, or signed up with the wrong email.
Get help →Android app
heYUM is live on Google Play. Download it free, or tell us if something's off with your install.
Get it on Google Play →iOS app
heYUM is live on the App Store. Download it free, or tell us if something's off with your install.
Get it on the App Store →Privacy & your data
Delete your email from the waitlist, request your data, or ask a privacy question.
Email privacy team →Feature ideas
Got something that would make deciding what to eat even easier? We actually read these.
Send an idea →Business & press
Restaurant partnerships, collaborations, press requests, or anything commercial.
Start a conversation →Try this first
- Force close and reopen the app. Nine out of ten stuck screens fix themselves right here.
- Check you're on the latest build. Early access updates ship often, and old builds break fast.
- Switch between Wi-Fi and mobile data. Our decision engine needs a live connection to think.
- Still broken? Email us with your device, app version, and a screenshot — that alone usually saves a day of back-and-forth.
Frequently asked
When does heYUM actually launch?
It already has — on both platforms. heYUM is live on the App Store and Google Play right now. Free to download, no invite, no waiting list. Not sure which one is yours? This link works it out for you.
I joined the waitlist but haven't heard anything.
Good news — the waiting is over. heYUM is public on both the App Store and Google Play, so just install it. The email list is now only for feature announcements. If something still isn't working for you, email mail@heyum.co and we'll sort it out.
How do I get the Android app?
Straight from Google Play — it's out of early access and free to download. If you were on the old invite list, you don't need it any more; just install the public version. If the listing won't open on your phone, check that your Play Store country matches where you are.
How do I get the iPhone app?
Straight from the App Store — it's a full public release now, not a beta, and it's free. If you were on our old TestFlight build, delete it and install the App Store version so you keep getting updates.
I was on the TestFlight beta. Do I need to do anything?
Yes — please switch over. Delete the TestFlight copy and install the App Store version. TestFlight builds expire after 90 days and stop receiving updates, so the store version is the one to keep.
Is heYUM free?
Yes. Early access is completely free, and we'll always be upfront well in advance if that ever changes.
How do I delete my data or leave the waitlist?
Email privacy@heyum.co from the address you signed up with and we'll remove it promptly. No forms, no retention tricks. Full details are in our Privacy Policy.
Do you sell my data to restaurants or advertisers?
No. We don't sell, trade, or transfer your personal data to outside parties. Your waitlist email is stored write-only, so it can't be read, listed, or scraped by other users.
The app suggested something I can't eat. Can I fix that?
Yes — set your dietary preferences and restrictions in the app and the decision engine will respect them. If it still slips up, tell us what it suggested and what your settings were; those reports are exactly how we tune it.
Which cities and restaurants do you cover?
Coverage is expanding as we grow, so nearby spots are richer in some cities than others. Fridge-to-Plate and vibe-based recommendations work anywhere, regardless of your city.
Still nothing?
Talk to a human
Write to us directly and we'll get back to you within 24–48 hours. Include your device and a screenshot if something's broken.
Email support Back to home