Stuck? We'll un-stick you.
Whether the app is acting up, you can't find your waitlist spot, or you want your data wiped — pick the right lane below and we'll sort it out. Real humans, no ticket-number maze.
Pick your lane
App issue or bug
Crashes, blank screens, recommendations not loading, or anything that just feels broken.
Report a bug →Waitlist & invites
Lost your queue position, never got the invite mail, or signed up with the wrong email.
Get help →Android early access
Want in on the early build, or your Play Store access isn't showing up yet? Start here.
Request access →Privacy & your data
Delete your email from the waitlist, request your data, or ask a privacy question.
Email privacy team →Feature ideas
Got something that would make deciding what to eat even easier? We actually read these.
Send an idea →Business & press
Restaurant partnerships, collaborations, press requests, or anything commercial.
Start a conversation →Try this first
- Force close and reopen the app. Nine out of ten stuck screens fix themselves right here.
- Check you're on the latest build. Early access updates ship often, and old builds break fast.
- Switch between Wi-Fi and mobile data. Our decision engine needs a live connection to think.
- Still broken? Email us with your device, app version, and a screenshot — that alone usually saves a day of back-and-forth.
Frequently asked
When does heYUM actually launch?
We're in early access right now. Android early access is live, and iOS is rolling out through TestFlight in batches. Everyone on the waitlist gets an email the moment their spot opens up — no need to check back.
I joined the waitlist but haven't heard anything.
Invites go out in batches, so a quiet inbox usually just means your batch hasn't come up yet. First, check your spam and promotions folders — our mails often land there. If it's been a while, email us at mail@heyum.co with the email you signed up with and we'll look you up.
How do I get on Android early access?
Head to the Android Early Access page and send us the email tied to your Google Play account. That's the address we add to the test track — if it doesn't match, the build won't show up for you.
Is heYUM free?
Yes. Early access is completely free, and we'll always be upfront well in advance if that ever changes.
How do I delete my data or leave the waitlist?
Email privacy@heyum.co from the address you signed up with and we'll remove it promptly. No forms, no retention tricks. Full details are in our Privacy Policy.
Do you sell my data to restaurants or advertisers?
No. We don't sell, trade, or transfer your personal data to outside parties. Your waitlist email is stored write-only, so it can't be read, listed, or scraped by other users.
The app suggested something I can't eat. Can I fix that?
Yes — set your dietary preferences and restrictions in the app and the decision engine will respect them. If it still slips up, tell us what it suggested and what your settings were; those reports are exactly how we tune it.
Which cities and restaurants do you cover?
Coverage is expanding as we scale early access, so nearby spots are richer in some cities than others. Fridge-to-Plate and vibe-based recommendations work anywhere, regardless of your city.
Still nothing?
Talk to a human
Write to us directly and we'll get back to you within 24–48 hours. Include your device and a screenshot if something's broken.
Email support Back to home